{"id":1386,"date":"2018-02-02T14:29:36","date_gmt":"2018-02-02T14:29:36","guid":{"rendered":"https:\/\/madeirasidecartours.com\/?page_id=1386"},"modified":"2025-06-06T13:39:25","modified_gmt":"2025-06-06T12:39:25","slug":"information-du-consommateur","status":"publish","type":"page","link":"https:\/\/madeirasidecartours.com\/fr\/information-du-consommateur\/","title":{"rendered":"Information du Consommateur"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ background_image=\u00a0\u00bbhttps:\/\/madeirasidecartours.com\/wp-content\/uploads\/2018\/01\/madeira-sidecar-tours-tema-1200-v2.jpg\u00a0\u00bb custom_padding=\u00a0\u00bb40px||40px|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_fullwidth_header title=\u00a0\u00bbInformation du Consommateur\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ title_font=\u00a0\u00bb|700||on|||||\u00a0\u00bb title_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb background_color=\u00a0\u00bbrgba(255, 255, 255, 0)\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_css_title=\u00a0\u00bbtext-shadow: 1px 1px 2px #000;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.16″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb column_structure=\u00a0\u00bb2_3,1_3″][et_pb_column type=\u00a0\u00bb2_3″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]<\/p>\n

En cas de litige de consommation, le consommateur peut recourir \u00e0 la plate-forme europ\u00e9enne de r\u00e8glement des litiges en ligne, disponible sur\u00a0http:\/\/ec.europa.eu\/consumers\/odr<\/a>\u00a0ou aux autres entit\u00e9s de r\u00e8glement des litiges de consommation suivantes:<\/p>\n

1. CNIACC \u2013 Centro Nacional de Informac\u0327a\u0303o e Arbitragem de Conflitos de Consumo<\/strong>
Tel.: 213 847 484;
E-mail: cniacc@unl.pt;
Web: www.arbitragemdeconsumo.org \/ www.facebook.com\/cniacc<\/p>\n

2. CIMAAL \u2013 Centro de Informac\u0327a\u0303o, Mediac\u0327a\u0303o e Arbitragem de Conflitos de Consumo do Algarve<\/strong>
Tel.: 289 823 135;
E-mail: cimaal@mail.telepac.pt;
Web: www.consumidoronline.pt<\/p>\n

3. Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra<\/strong>
Tel.: 239 821 690\/289;
E-mail: geral@centrodearbitragemdecoimbra.com;
Web: www.centrodearbitragemdecoimbra.com<\/p>\n

4. Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong>
Tel.: 218 807 000 \/ 218807030;
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt;
Web: www.centroarbitragemlisboa.pt<\/p>\n

5. Centro de Informac\u0327a\u0303o de Consumo e Arbitragem do Porto<\/strong>
Tel.: 225 508 349 \/ 225 029 791;
E-mail: cicap@mail.telepac.pt;
Web: www.cicap.pt<\/p>\n

6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/strong>
Tel.: 253 422 410;
E-mail: triave@gmail.com;
Web: www.triave.pt<\/p>\n

7. Centro de Informac\u0327a\u0303o, Mediac\u0327a\u0303o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/strong>
Tel.: 253 617 604;
E-mail: geral@ciab.pt;
Web: www.ciab.pt<\/p>\n

8. Centro de Arbitragem de Conflitos de Consumo da Regia\u0303o Auto\u0301noma da Madeira<\/strong>
Morada: Rua Direita, 27 \u2013 1o Andar, 9050-405 Funchal;
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt;
Web: www.srrh.gov-madeira.pt<\/p>\n

Pour plus d\u2019informations, consultez le portail des consommateurs https:\/\/www.madeira.gov.pt\/cacc\/Estrutura\/O-Centro-de-Arbitragem<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbAVOIR UNE QUESTION?\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/madeirasidecartours.com\/fr\/contacts\/\u00a0\u00bb button_text=\u00a0\u00bbCONTACTEZ NOUS\u00a0\u00bb admin_label=\u00a0\u00bbAVOIR UNE QUESTION?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ header_font=\u00a0\u00bb|800||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_font=\u00a0\u00bb||on||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_css_main_element=\u00a0\u00bbpadding: 25px !important;||border: 1px solid #dadada;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb]Envoyez-nous un email \u00e0 tout moment et nous vous r\u00e9pondrons!
\n[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.16″ background_image=\u00a0\u00bbhttps:\/\/madeirasidecartours.com\/wp-content\/uploads\/2017\/12\/Madeirasidecartours-Ponta-Pargo_Madeira.jpg\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px|0px\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb1″ module_class=\u00a0\u00bb et_pb_row_fullwidth\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ background_color=\u00a0\u00bbrgba(0,0,0,0.35)\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb max_width_tablet=\u00a0\u00bb100%\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb100px||110px|\u00a0\u00bb make_fullwidth=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb width_phone=\u00a0\u00bb100%\u00a0\u00bb max_width_phone=\u00a0\u00bb100%\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|95px||95px\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|25px||25px\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|10px||10px\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbPR\u00caT POUR UN TOUR?\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/madeirasidecartours.com\/fr\/sidecar-tours\/\u00a0\u00bb button_text=\u00a0\u00bbR\u00c9SERVEZ VOTRE VISITE\u00a0\u00bb admin_label=\u00a0\u00bbPR\u00caT POUR UN TOUR?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ header_font=\u00a0\u00bb|700||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_font_size=\u00a0\u00bb30″ body_font=\u00a0\u00bb||on||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_font_size=\u00a0\u00bb20″ body_line_height=\u00a0\u00bb1.4em\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_bg_color=\u00a0\u00bb#7a232e\u00a0\u00bb button_border_color=\u00a0\u00bb#7a232e\u00a0\u00bb button_font=\u00a0\u00bb|700||on|||||\u00a0\u00bb button_use_icon=\u00a0\u00bboff\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb header_line_height_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_css_promo_button=\u00a0\u00bbpadding-top: 10px;\u00a0\u00bb custom_css_promo_title=\u00a0\u00bbpadding-bottom: 15px;\u00a0\u00bb button_text_color_hover=\u00a0\u00bb#ffffff\u00a0\u00bb button_border_color_hover=\u00a0\u00bb#7a232e\u00a0\u00bb button_bg_color_hover=\u00a0\u00bbrgba(255,255,255,0)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#ffffff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_border_color__hover=\u00a0\u00bb#7a232e\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_bg_color__hover=\u00a0\u00bbrgba(255,255,255,0)\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

En cas de litige de consommation, le consommateur peut recourir \u00e0 la plate-forme europ\u00e9enne de r\u00e8glement des litiges en ligne, disponible sur\u00a0http:\/\/ec.europa.eu\/consumers\/odr\u00a0ou aux autres entit\u00e9s de r\u00e8glement des litiges de consommation suivantes: 1. CNIACC \u2013 Centro Nacional de Informac\u0327a\u0303o e Arbitragem de Conflitos de ConsumoTel.: 213 847 484;E-mail: cniacc@unl.pt;Web: www.arbitragemdeconsumo.org \/ www.facebook.com\/cniacc 2. CIMAAL \u2013 […]<\/p>\n","protected":false},"author":2,"featured_media":1922,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-1386","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/madeirasidecartours.com\/fr\/wp-json\/wp\/v2\/pages\/1386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/madeirasidecartours.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/madeirasidecartours.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/madeirasidecartours.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/madeirasidecartours.com\/fr\/wp-json\/wp\/v2\/comments?post=1386"}],"version-history":[{"count":5,"href":"https:\/\/madeirasidecartours.com\/fr\/wp-json\/wp\/v2\/pages\/1386\/revisions"}],"predecessor-version":[{"id":4958,"href":"https:\/\/madeirasidecartours.com\/fr\/wp-json\/wp\/v2\/pages\/1386\/revisions\/4958"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/madeirasidecartours.com\/fr\/wp-json\/wp\/v2\/media\/1922"}],"wp:attachment":[{"href":"https:\/\/madeirasidecartours.com\/fr\/wp-json\/wp\/v2\/media?parent=1386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}